SOCIAL MEDIA MONITORING

The Monitoring Dashboards by Synthesio offer a mature solution. Still, there are some limitations in several categories compared to what is defined as the maximum in this evaluation framework. Evaluation was done by the vendor. Evaluation Results VI-2012 for Synthesio (PDF) Evaluation Results III-2012 for Synthesio (PDF)

Talkwalker by Trendiction delivers a mature monitoring solution, developed inhouse. Compared to the last evaluation in June 2012, vendor marked chances in the following sections: Semantic analysis, Extent of Sentiment detection, process of Sentiment detection. Evaluation was done by the vendor. Evaluation Results of VI-2012 for Talkwalker (PDF) Evaluation Results of VI-2012 for Talkwalker (PDF) [...]

Engagor delivers a quite good monitoring solution with limitations compared to the thinkable maximum of the SOMEMO evaluation framework – e.g. concerning the display of results on the dashboard. Compared to the last evaluation, data for the current week are available historically and Sentiment detection is automatically done for English, Dutch and now also Greek [...]

Net-clipping is a monitoring solution, serving all basic needs. Compared to the last evaluation, the tool was slightly  improved. Evaluation was done by the vendor. Results of Evaluation I-2013 for net-clipping (PDF) Results of Evaluation VI-2012 for net-clipping (PDF) Results of Evaluation II-2012 for net-clipping (PDF) If you are using this tool already, please use [...]

BuzzRank offers a good monitoring solution. Cut backs compared to the thinkable maximum include limited flexibility in the analysis-section, of the dashboard and the data-interfaces. Results of Evaluation VI-2012 for BuzzRank (PDF) Results of Evaluation II-2012 for BuzzRank (PDF) If you are using this tool already, please use the comment-function below to inform us about [...]

When looking for free social media monitoring tools, socialmention is mentioned quite often. According to this evaluation, socialmention is not recommendable as it does not fullfull 3 of 15 minimum requirements for professional usage (left blank in the pdf). Managers have to invest in manual analysis, the more if results exceed a certain limit. Evaluation [...]

The B.I.G. Screen Cockpit by the Business Intelligence Group offers a quite mature solution, with only some limitations. Compared to June, the evaluation was amended in certain points. Evaluation was done by the vendor. Results of Evaluation I-2013 for B.I.G. (PDF) Results of Evaluation VI-2012 for B.I.G. (PDF) Results of Evaluation I-2012 for B.I.G. (PDF)

Toocan offers a social media monitoring solutions which – according to this evaluation – delivers all requirements for professional usage. Still, there are some limitations compared to a thinkable maximum. For instance, sentiment values can be added manually by the client and the dashboard could be more flexible. For SME (small and medium enterprises) this [...]

Ethority‘s gridmaster offers nearly all this evaluation framework considers. The only limitation is that image-data of photos or video files are not analyzed, which none of the vendors offers at the moment. Evaluation was done by the vendor. Results of Evaluation VI-2012 for ethority (PDF) Results of Evaluation I-2012 for ethority (PDF)

Brand Monitor by buzzcapture offers a mature solution with two limitations: 1) File-Names are not considered and 2) Semantic analysis is not delivering relations between clustered terms. Compared to the evaluation in January, the automatic sentiment detection works for more languages – and the price dropped significantly. Evaluation was done by the vendor. Results of [...]