Tag Archives: Full-Service

DeFacto

The DeFacto Social Media Monitoring by the Austria Press Agency (APA) is a mature monitoring solution from Austria. According to the vendor the tool is typically used by political organisations and large firms of all industries. Evaluation was done by the vendor. Evaluation Results SOMEMO V-2014 for DeFacto (PDF)

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Replise

Replise offers a full-service solution from Hungaria. Focus lies on features for quantitative analysis. As “there is no artificial intelligence more accurate than the insight of an expert analyst”, reports are analysed manually. Evaluation was done by the vendor. Evaluation Results SOMEMO V-2014 for Replise (PDF)

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GfK | Social Media Intelligence

Sensemetric is a very good social media monitoring solution compared to requriements defined by SOMEMO. This year, GfK bought Sensemetric and offer it as their “Social Media Intelligence” solution. Clients will benefit from synergies. Above monitoring they offer ad hoc analysis, too. Due to the Limitations include that influence analysis is only done for a [...]

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360° Monitor by IPM United

The 360° Monitor offered by IPM United delivers a good full-service monitoring solution, but still does not fullfill all minimum requirements defined by SOMEMO. Influence analysis is missing. Sentiment is done manually by the vendor. Evaluation was done by the vendor. Evaluation Results VI-2012 for 360° Monitor (PDF) Evaluation Results V-2012 for 360° Monitor (PDF) [...]

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Synthesio Monitoring Dashboards

The Monitoring Dashboards by Synthesio offer a mature solution. Still, there are some limitations in several categories compared to what is defined as the maximum in this evaluation framework. Evaluation was done by the vendor. Evaluation Results V-2014 for Synthesio (PDF) Evaluation Results VI-2012 for Synthesio (PDF) Evaluation Results III-2012 for Synthesio (PDF)

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B.I.G. Screen / Connect

The B.I.G. Screen Cockpit by the Business Intelligence Group offers a quite mature solution, with only some limitations. Compared to June, the evaluation was amended in certain points. Evaluation was done by the vendor. Results of Evaluation I-2013 for B.I.G. (PDF) Results of Evaluation VI-2012 for B.I.G. (PDF) Results of Evaluation I-2012 for B.I.G. (PDF)

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ethority’s gridmaster

Ethority‘s gridmaster offers nearly all this evaluation framework considers. The only limitation is that image-data of photos or video files are not analyzed, which none of the vendors offers at the moment. Evaluation was done by the vendor. Results of Evaluation VI-2012 for ethority (PDF) Results of Evaluation I-2012 for ethority (PDF)

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SDL SM2 (former Alterian)

Alterian was acquired by SDL in January 2012. So, the monitoring tool SDL SM2 still offers a mature solution with small limitations e.g. concerning flexibility of amount of content which is analyzed semantically. The dashboard, on the other hand, is fully customizable, so clients can create up to 20 per account on their own. Evaluation [...]

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netlens by massklusive

netlens by massklusive (known as anteomy) is a mature solution. Sentiment detection is done manually by the vendor, which heightens accuracy but delays results. Evaluation was done by the vendor. Results of Evaluation I-2013 for netlens (PDF) Results of Evaluation VI-2012 for anetomy (PDF) Results of Evaluation I-2012 for anetomy (PDF)

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webLyzard

webLyzard offers a very mature full-service monitoring solution. Distinctive features include advanced visualizations and the integration of visual content. The software was developed inhouse. Evaluation was done by the vendor. Results of Evaluation I-2013 for webLyzard (PDF) Results of Evaluation VI-2012 for webLyzard (PDF) Results of Evaluation I-2012 for webLyzard (PDF)

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