SOCIAL MEDIA MONITORING

LexisNexis Analytics delivers a monitoring solution, which delivers all required features for professional usage according to the SOMEMO Evaluation Framework but one: There is no influence analysis. Evaluation was done by the vendor. Evaluation Results I-2013 for LexisNexis (PDF) Evaluation Results XII-2012 for LexisNexis (PDF)  

The WebMedian-Inside is a mature monitoring solution from Austria. All requriements according to the SOMEMO evaluation framework are fullfilled. The dashboard could be more flexible and and API would enhance  data-interfaces. Compared to the last evaluation in June 2012 the price for the basic package increased to 1.800 Euro per year. Evaluation was done by [...]

Bitext API, a vendor from Spain, offers a mature monitoring solution. Therefore, their linguistic focus lies on European languages. Filter options for doublets or spam and the dashboard itself could be more flexible. Evaluation was done by the vendor. Evaluation Results SOMEMO VIII-2012 for Bitext API (PDF)

webfluenz is a mature monitoring solution from Singapore. Their linguistic focus therefore additionally lies on languages, vendors from Europedo not offer.  The dashboard could be more flexible and export datafaces as well. Evaluation was done by the vendor. Evaluation Results SOMEMO VIII-2012 for webfluenz (PDF)

Sensemetric is a very good social media monitoring solution compared to requriements defined by SOMEMO. This Full-Service vendor from Austria is “GfK preferred Partner”. Above monitoring they offer ad hoc analysis, too. Limitations include that influence analysis is only done for a certain share of authors. Compared to the last evaluation, the price increased to [...]

Cognos Consumer Insight is the social media monitoring solution offered by IBM. Compared to a thinkable maximum there are some limitations,, although the tool of course fullfills all requirements for professional usage. Export-Funktions for instance could be more flexible. Evaluation was done by the vendor. Results of Evaluation VI-2012 for IBM (PDF)

The 360° Monitor offered by IPM United delivers a good full-service monitoring solution, but still does not fullfill all minimum requirements defined by SOMEMO. Influence analysis is missing. Sentiment is done manually by the vendor. Evaluation was done by the vendor. Evaluation Results VI-2012 for 360° Monitor (PDF) Evaluation Results V-2012 for 360° Monitor (PDF) [...]

Opinion Tracker by datenwerk delivers a monitoring solution to track social media content related to a combination of search terms. Since the last evaluation in June, SOMEMO attests major improvements. All requirements for professional usage can be delivered – for a very reasonable price. Evaluation was done by the vendor. Demo-Track: https://tool.opiniontracker.net/demo/phones   Evaluation Results [...]

Evaluation Results IV-2012 for Onalytica (PDF) The InfluenceMonitor dashboard offered by Onalytica delivers market intelligence from the online debate and focuses on identifying key influencers and market trends as well as measuring brand reputation and predicting market share outcomes. The tool is not a classical social media monitoring solution in that it does not monitor all [...]

Imente by Augure offers a good monitoring solution, although there are some limitations like that there is no influence analysis. Compared to the last report the evaluation was amended in certain points. Evaluation was done by the vendor. Evaluation Results I-2013 for Imente (PDF) Evaluation Results IV-2012 for Imente (PDF) If you use this tool, [...]